Welcome to the DeltekOnline DPMonitor FAQ page

General Questions

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Question: What does the DPMonitor show and do for me?
Answer: Answer: The DPMonitor shows you the performance characteristics on any or all the systems in your network, 24 hours a day, 7 days a week. Extremely detailed Trend Analysis! Have you ever been in a situation where upper management or a customer needs to know exactly what happened, when and why? The DPMonitor provides these answers with up to the minute, easy to read graphical details, eliminating any guesswork or unexplained situations! Concrete evidence, proof-positive, every time! Some of the details that DPMonitor provides:

                        
High Level Graphs: (Overall platform view)

Processor (CPU) Utilization: Total CPU Utilization.
Memory Utilization: Physical, In Use, Cache and Free Memory.
Disk I/O Utilization: Total, Reads, Writes, and Swap.
Network I/O Utilization: Reads, Writes, Totals.
Platform Response Time: Interactive and Workload Response.

                         Low Level Graphs: (Process level view)

Processes: Number of processes total.
Processor (CPU) Utilization: Track CPU usage per process! User and Kernel!
Process Memory Utilization: Track usage per process! Virtual & Working
Process Handles: Number of handles total and per process!
ProcessThreads: Number of threads total and per process!
Swapping & Swap File Usage: Actual, Minimum, Maximum, Reads, Writes, Totals.
Memory: Physical, committed, resident & page-able, and Totals.Semaphores.
Cache: Reads & Writes, Flushes, Synchs, Percentages and Actual. Disk FCB I/O
usage.

PLUS: Operating System Calls, Interrupts, Exceptions, Context Switches,
Ready Queue, Logons, Execs, Forks, Raw I/O, Logical I/O, Buffers,
Reclaims, Paging, Number of Processors Online and MORE!

Do you use Oracle? We monitor that too!

Question: How does the DPMonitor work?
Answer: DelTek Performance Agents are installed on servers or systems where
performance data analysis or monitoring is desired. These DPMonitor Performance Agents communicate over the network to the DPMonitor Performance Explorer, where the data manipulation is performed. The statistical data is then presented in easy to understand terms, in full color, and auto-scaling graphs. Various methodologies
exist to support remote locations, or firewall secured sites. Contact
deltek.us’s for more specific questions regarding your particular environment and DPMonitor’s capabilities!

Question: Over what time period can I see my Server/System Performance?
Answer: For any time period in which a DPMonitor Performance Agent is running
you can see any hour, any day, or any number of days. The Performance Graphs
are time frame selectable by you, so you can view any time frame you wish.

Question: How can looking at a month's worth of Performance Graphs help me understand overall performance?
Answer: In any production system or server, the performance characteristics can change from hour to hour, day to day or even month by month. The DPMonitor allows the user to
aggregate any number of days into a 24-hour period. On a monthly basis you can
view the system performance profile for any day(s) of the week to prepare for
future requirements.

How does this benefit me? Resource Capacity Planning and Allocation, Trend Analysis, bottleneck tracking, problem isolation, application/platform profiling:
Knowing exactly what your system resources are doing at every point in time, without question!

Question: What Operating Systems & Databases will the DPMonitor Performance Agents support?
Answer: DPMonitor Performance Agents currently runs on AIX (4.3.3 and 5.1), Solaris (2.6, 2.7, 2.8) and Windows (NT 4.0, 2000, XP). The DPMonitor also has an Oracle database Agent. A single DPMonitor platform performance agent collects both OS and Oracle data
[Note: Other DelTek Performance Agents forthcoming. If you have other platforms or database/applications requests or requirements for DPMonitor Performance Agents please contact corporate@deltek.us for more information.]

Question: Can the DPMonitor Performance Explorer run on the same system as the DPMonitor Performance Agent?
Answer: Yes, currently on a Windows (NT 4.0, 2000, XP) system.

Question: What is different about DelTek Performance Monitoring?
Answer: It's all about the DPMonitor Performance Agents: Non-intrusive, amazingly low overhead, low level operating system calls, and verified accurate statistics gathering methodologies,writing to a very compact, proprietary data storage format. Agents store their data locally to ensure no data loss, even if communications are lost. Agent data
can be collected/replicated at the DPMonitor Performance Explorer, and the entire
DPMonitor database has it’s own utilities for managing it’s backing up, restoring,
synchronizing and purging! PLUS: Export data directly from any graph into a
format suitable for importing into any spreadsheet application!

Question: How can I evaluate the DelTek Performance Monitor in my environment?
Answer: Download the 10-day Trial Version. Go to www.deltek.us and
click on Products. You will need to fill out some information, specify the platform Agent to be monitored and get an Evaluation License from deltek.us. The 10-day Trial Version will allow you to monitor the aspects of either a Windows (NT 4.0 / 2000 / XP) platform Agent, or a Solaris 2.6, 2.7 or 2.8 platform Agent, or an AIX 4.3.3 / 5.1 platform Agent, continuously, over time, and display the data on a Windows (NT 4.0 / 2000 / XP) DPMonitor Performance Explorer.

Question: How is the 10 day Trial Version different than the Standard Product?
Answer: Features are identical to the Standard Version but limited in that the Trial
Version permits up to 10 days of data collection and display of the operating
system statistics.

Question: What other functionality does the DPMonitor provide?
Answer: The connection between the Performance Agents and the Performance
Explorer is a low overhead, auto-discovery process, which also serves as a highly
reliable "Host Uptime Availability" application. If a DelTek Performance Agent
system goes off-line for whatever reason, the DelTek Performance Explorer Icon for that system and it’s cluster goes to a yellow color, then to a red color to indicate the server is non-communicative. This feature alone is highly desirable in many Enterprise or ASP, ISP, MSP Operations Centers and Help Desks!

Question: Does the DPMonitor support multiprocessor systems?
Answer: Yes the DPMonitor supports multiprocessor environments. Low-level graphs will even monitor these multiple processors to show if/when they come off-line/online!

Question: If I decide to purchase the DPMonitor, will the data collected from the 10 day Trial Version Performance Agents carry over to the purchased, licensed product?
Answer: Yes all data collected during Evaluation can be carried over to the
purchased product.

Question: How do I purchase products from deltek.us?
Answer: Send e-mail to sales@deltek.us and a DelTek sales
representative will contact you.

Question: How do I get Technical Support from deltek.us?
Answer: Technical Support is provided to Licensed Purchasers of the DPMonitor. Send e-mail to helpdesk@deltek.us and a DelTek representative will contact you.

Question: Are Onsite Technical Support Services available from deltek.us?
Answer: Yes. Onsite Technical Support and Consulting is available, Contact: sales@deltek.us for more details.




Thank you for your interest in the
deltek.us Performance Monitor!

Your comments, suggestions and inquiries are welcome!


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